Terms of Service

1. About these terms

These terms are an agreement between TryRankAI and the customer. In these terms, TryRankAI means the website at tryrankai.io, the dashboard, the free tools, and the reports the platform produces. Customer means the person or organisation holding the account.

Anyone accepting these terms on behalf of an organisation confirms they are authorised to bind it.

2. Accounts

An account is created with an email address and password, or through Google sign-in. The customer is responsible for keeping those credentials confidential and for everything done through the account.

Each account belongs to a single customer. Sharing one set of credentials across separate organisations is not permitted.

TryRankAI requires the account holder to be at least 16 years old.

3. Plans, free trial, and billing

TryRankAI offers a Free plan and three paid plans: Starter, Pro, and Business. Each plan sets its own allowances for tracked prompts, AI models per run, tool runs a day, and competitors.

Signing up starts a 3-day free trial with no credit card required. When the trial ends, the account pauses until a paid plan starts through checkout.

Paid plans bill monthly or yearly in advance through the third-party payment provider shown at checkout. That provider processes each payment and stores the card details. TryRankAI never receives or stores full card numbers.

A subscription renews automatically at the end of each billing period until it is cancelled. Cancelling stops the next renewal and keeps access until the paid period ends. Fees already paid are not refunded except where the law requires it.

Prices may change with at least 30 days' notice before the change applies to an existing subscription.

4. What the customer submits

Running a tool or an audit means submitting inputs such as a domain, keywords, prompts, competitor names, and a location. The customer keeps ownership of those inputs and confirms they have the right to submit them.

TryRankAI uses the inputs to run the requested check, to store the resulting history on the account, and to operate and improve the service. The Privacy Policy explains how prompt results are cached across accounts.

5. Acceptable use

The following are not permitted:

• Reselling, sublicensing, or white-labelling the service except on a plan that grants those rights
• Automated scraping of the dashboard, or getting around plan allowances, credits, or rate limits
• Submitting prompts or content that is unlawful, defamatory, or designed to harass a person or organisation
• Uploading malware, probing the platform's security, or interfering with its infrastructure
• Using the service to misrepresent a competitor or to create deceptive material about a brand the customer does not represent

TryRankAI may suspend an account that breaches this section, with notice where it is reasonable to give it.

6. How to read the results

TryRankAI queries AI models and search engines the way a real user would and records what comes back. AI models are probabilistic: the same prompt can return a different answer on a different day, on a different account, or in a different region. Search rankings shift for the same reasons.

Reports, visibility scores, and audit findings are observations of what an AI model or a search engine returned at the moment of the check. They are not a guarantee of future placement, traffic, or revenue, and they are not professional advice.

TryRankAI does not control how any AI model or search engine ranks, cites, or describes a brand, and cannot promise a specific position or mention.

7. Intellectual property

The platform, its software, its scoring methodology, and its design remain the property of TryRankAI. These terms grant a limited, non-exclusive, non-transferable right to use the service for the length of the subscription.

Reports generated for a customer belong to that customer, who may share and publish them. Feedback sent to TryRankAI may be used to improve the product without obligation.

8. Third-party services

Delivering the service depends on third parties, including AI model providers, search data providers, payment processing, and cloud hosting. The Privacy Policy lists them.

Outages, rate limits, policy changes, or API changes at those providers can interrupt or reduce coverage. TryRankAI works to restore coverage but is not liable for a third party's downtime.

9. Suspension and termination

A customer may close an account at any time from the dashboard settings or by emailing support@tryrankai.io.

TryRankAI may suspend or terminate an account for a breach of these terms, for non-payment, or where the law requires it. On termination, access ends and stored data is deleted according to the retention periods in the Privacy Policy.

10. Disclaimers and liability

The service is provided on an as-is and as-available basis. To the fullest extent the law allows, TryRankAI excludes all implied warranties, including fitness for a particular purpose and uninterrupted availability.

To the fullest extent the law allows, the total liability of TryRankAI for any claim connected to the service is limited to the fees the customer paid in the 12 months before the claim arose. Neither party is liable for indirect or consequential loss, including lost profit, lost revenue, or lost data.

Nothing in these terms limits liability for death, personal injury, or fraud, or any other liability that cannot lawfully be excluded.

11. Changes to these terms

TryRankAI may update these terms. Material changes are announced by email or in the dashboard at least 30 days before they take effect. Continued use after that date means the updated terms apply.

12. Questions and disputes

Questions about these terms go to support@tryrankai.io.

Before starting any formal claim, the customer agrees to contact support@tryrankai.io first so TryRankAI can try to resolve the issue informally within 30 days.

Nothing in these terms removes any right that the law of the customer's country of residence gives consumers and that cannot be waived by agreement.